1. 1. How can I check an inmate's trust fund account balance?
   
   
   1. You can call toll free 1-866-209-7250, 24 hours a day, 7 days a week. It will provide the account balance and date and amount of the last deposit.
      
      
2. How do I send money to an inmate?
   
   
   1. The funds must be in the form of a money order, cashier's check, or a certified bank draft--DO NOT SEND CASH. The funds should be made payable to the Inmate Trust Fund along with the name and DC#.
      
      

      Please note: If the inmate is housed at the following private facilities or county jails you can send the funds directly to that facility and do not need to request or send this deposit form:

      • Bay C.F.
      • Blackwater C.F.
      • Bradenton Transition Ctr.
      • Bridges of Jacksonville
      • Bridges of Orlando
      • Bridges of Pompano
      • Franklin County Jail
      • Gadsden C.F.
      • Graceville C.F.
      • Lafayette County Jail
      • Lake City C.F.
      • Largo Re-Entry Ctr.
      • Moore Haven C.F.
      • Orlando Transition Center
      • Pompano Transition Center
      • Re-Entry Ctr. of Ocala
      • Reality House
      • Shisa House East
      • Shisa House West
      • Suncoast WRC
      • South Bay C.F.
      • Transition House Inc. KISS
      • Washington County Jail
        
        

      Obtain a copy of the DC2-303, Deposit Form.

      Send one of the above types of funds and the completed Deposit Form to:

      Florida Department of Corrections
      Inmate Trust Fund
      Centerville Station
      P.O. Box 12100
      Tallahassee, FL 32317-2100
      

   2. In addition, you may also send funds by wire transfer using Western Union's "Quick Collect Service" or JPay's Correctional Payment Service. Below are instructions for sending funds using each service. Western Union "Quick Collect" service and JPay's Correctional Payment Service are not available for inmates housed at the Private Institutions listed above in 2. A.
      
      

      To ensure that funds are sent properly and to the correct inmate, please allow 48 hours after the inmate has arrived to send funds via wire transfer.  Note:  This is only necessary when the inmate is transferred to the Florida Department of Corrections for the first time.

      
      
      1. Western Union "Quick Collect" Service:

         To send funds in Person:

         

         Visit a Western Union Agent.  To locate a Western Union Agent Location in your area, call 1-800-325-6000. When you complete the Blue Quick Collect Form (at the Agent Location) you must include the following information.

         Pay To:	FL Dept. of Corrections
         Code City:	FLDOC
         State:	FL
         Account Number:	123456DOE (DC Number and Last Name, no periods or commas)
         Attention:	DOE, JOHN (Inmate Last Name, First Name)

         The transaction fee is based on the amount sent with a minimum charge of $8.95 up to a maximum charge of $11.95. (Maximum amount allowed to send is $5,000.)

         To send funds by Telephone:

         Contact Western Union Quick Collect at 1-800-634-3422. (Press 2 to send Q/C payment using a credit card.)

         The transaction fee is based on the amount sent with a minimum charge of $6.95 up to a maximum charge of $12.95. (Maximum amount allowed to send is $300.)

         To send funds by Internet:

         Logon to www.westernunion.com. Go to the heading titled "Send Online Now" and then click "Make Payments."

         The transaction fee is based on the amount sent with a minimum charge of $4.95 to a maximum charge of $10.95. (Maximum amount allowed to send is $300.)

         Funds sent before 8:00 PM EST, any day of the week, will be posted to inmate's account the next day.

         To check on a deposit, call the Western Union Customer Service at 1-800-238-5772.

         Flyers with this information are also available in the visiting park at each Institution.

      2. JPay Correctional Payment Service:
         
         

         To send funds by Telephone:

         • Contact JPay at 1-800-574-5729 and request to send funds to a Florida Department of Corrections inmate.
         • Caller provides inmate's name and DC number and amount they wish to send. The transaction fee is based on the amount sent with a minimum charge of $5.95 up to a maximum charge of $12.95. (Maximum amount allowed to send by phone is $300.)
         • Caller gives JPay their credit/debit card number and JPay completes the transaction.

         To send funds by Internet:

         • Log on to www.jpay.com.
         • Sender registers on the website and then follows the on-line prompts.
         • Sender inputs debit/credit card information and JPay completes the transaction. The transaction fee is based on the amount sent with a minimum charge of $4.95 up to a maximum charge of $11.95. (Maximum amount allowed to send over the internet is $300.)

         To send funds in person:

         • Visit a MoneyGram Agent. (Wal-Mart and Albertson’s are the main agent locations for MoneyGram)
         • To locate an office near logon on to www.moneygram.com
         • Please provide JPay’s receive code 5188
         • The fee for sending funds is $8.95
           
           
         • Visit an ACE Cash Express Office
         • To locate an office near you call toll free 1-888-753-2384 or logon to www.acecashexpress.com
         • The fee for sending funds is $7.00

         Funds sent before 8:00 PM EST, any day of the week, will be posted to the inmate's account the next day.

3. Generally, what items do inmates need to purchase?
   
   
   1. The basic needs of an inmate are met. These needs include food, haircuts, clothing, shoes, toiletries (toothpaste, shaving razor, soap, toilet paper, feminine hygiene products, etc.), and bedding.
      
      
   2. Inmates may supplement their basic needs by purchasing extras like soda, snack foods or other authorized items in the institution's canteen.
      
      
4. My friend has a prison pen pal who asks for money for various reasons. How can I learn more about this pen pal, such as what crime he committed, his release date, etc?
   
   
   1. Probably the simplest way to verify information about this inmate is to look him up on the Internet at www.dc.state.fl.us/ activeinmates/. You'll need the inmate's name or DC number. This web site will provide information about the inmate's offense, location, sentence, history, custody level, race, sex, age, release date and more. A photograph is also provided.
      
      
   2. If you do not have access to the Internet, you may call the Inmate Information Line at (850) 488-2533 or the institution where the inmate is incarcerated to get this information, which is public record.

If you need more information on Inmate Funds, call toll free 1-866-209-7250 or e-mail us at central.accounting@ mail.dc.state.fl.us.