Multimedia Tablets and Kiosks

The Florida Department of Corrections (FDC) is in the process of implementing a new service for our inmate population. Through JPay Inc., a Florida–based company, the Department will make available a variety of multimedia services to inmates through both an interactive kiosk, available in each general population housing unit, and secure tablets. These services are geared toward enhancing family connections, expanding educational opportunities, and incentivizing positive inmate behavior at no cost to the Florida taxpayer.

FDC has implemented kiosk services in all major correctional institutions, annexes, work camps, re–entry centers, and Department–operated Community Release Centers throughout the state. Implementation of kiosks was completed in May 2018, and multimedia tablet sales will begin on August 17, 2018. Educational content, including JPay’s Learning Management System (LMS) Lantern LMS, (only compatible on the JP5S) and Khan Academy Lite videos, which includes GED prep, will be available. For information on purchasing a tablet for a loved one, visit: https://www.jpay.com/pmusic.aspx.

Additional services include:

Kiosk Services Tablet Options
Secure Email, including pictures Educational Content (including JPay’s Learning Management System (LMS) Lantern LMS and Khan Academy Lite videos)
Video Visitation Movies (available for rental)
Electronic Greeting Cards eBooks and Audio Books
Video Grams Games
Ability to view available job opportunities Video Grams
  News
  Music

Video Visitation

Video visitation will be offered at the cost of $2.95 per 15-minute session, making it a very affordable option for inmates who want more access to their families, and competitive with the rates in other states. Currently, video visitation is only available at select facilities; however, FDC is working with JPay to phase in this service and it will be available statewide in Fall 2018.deo visitation will be offered at the cost of $2.95 per 15-minute session, making it a very affordable option for inmates who want more access to their families, and competitive with the rates in other states.

Secure Mail

Secure Mail is available to inmates at a cost of $0.39/stamp, with one stamp purchasing one email. This is $0.10 cheaper than the cost of a first-class postage stamp, currently at $0.49. The cost of Secure Mail covers the cost of the infrastructure to support it and monitoring of the messages for safety and security purposes

Cost

All inmates who currently have a digital music player, through existing prior contract with Keefe Commissary Network, are eligible receive a free JP5mini 4.3-inch tablet or a JP5s 7-inch tablet for $50.00, along with a $10 credit to apply to media purchases. All other inmates will have an opportunity to purchase either the JP5mini (4.3" tablet) for $79.99 or the JP5S (7" tablet) for $129.99. Additionally, for the first 60 days after implementation at their institution, inmates can purchase tablets for a 50% discount.

Each secure tablet will come with complementary content, provided at no additional cost to the inmate, including several games, the Project Gutenberg library of classic eBooks, relaxation music, and access to educational content including Khan Academy Lite videos and GED preparation. The cost of games, movies, ebooks, audiobooks, and music will vary depending on the item purchased, similar to how prices in online stores like Apple iTunes and Google Play vary.

The Department is committed to ensuring that services provided to inmates are offered at a fair and reasonable cost that maximizes the use and benefits of these services. Through careful monitoring and a clear contract, this partnership with JPay, Inc. has the potential to modernize programming for inmates and provide the Department a delivery channel for future innovative programming ideas.

FAQ - Inmate Kiosk/Tablets

  • I am interested in buying a tablet for my loved one? When will this option be available?

    Multimedia tablets went on sale at four (4) pilot sites, Wakulla CI, Columbia CI, Lowell CI, and Everglades Re-Entry Center, on July 3, 2018. Tablets will be available for sale statewide beginning August 17, 2018.  A 50% tablet discount will be available for the first 60 days after implementation of the tablets at the FDC institution.

  • How much did the FDC pay for the multimedia kiosks and tablets?

    The contract comes at NO COST to the state.

  • Who will be able to purchase the inmate's tablet?

    Tablets can be purchased by the inmates or friends/family members.

  • If a tablet is ordered and received, will the inmate also be able to keep their current MP3/MP4 player?

    No. The inmate will be required to release the MP3/MP4 player in accordance with Rule 33–602.201, Florida Administrative Code, Inmate Property. The MP3/MP4 player can be mailed to Access Corrections to have the non–security software installed and return to a non-prison address.

  • Will the music that has been downloaded on the MP3/MP4 player transfer to the tablet?

    No. The downloaded music will not transfer to the new tablet. However, the inmate may elect to receive a free JP55mini tablet or the ability to apply the value of the JP5mini tablet to the full cost of a JP5S tablet ($129.99) and a $10 credit to the Media Store. The value of the JP5mini is $79.99.

  • Will there be a promotional period in which tablets may be purchased at a discounted rate?

    Yes. A 50% tablet discount will be available for the first 60 days after implementation of the tablets at the FDC institution.

  • How will the Department ensure these programs aren't used for illegal activity or for viewing inappropriate material?

    The tablets have no camera or internet access capability and run on a secure connection provided by JPay, Inc. Media content has specific parameters for inclusion and is monitored to ensure that it is appropriate for an inmate audience. Any media content deemed inappropriate will be removed from the media catalog.  Video visitation, VideoGrams, pictures, and secure mail (email) messages will be monitored to ensure that the content meets the Department’s defined parameters for acceptable content.

  • Who will monitor these services?

    JPay, Inc. is responsible for monitoring email messages and attachments (including pictures and VideoGrams) and Video Visitation sessions and for notifying FDC of any inappropriate content.  FDC will have the ability to review any email messages and attachments (including pictures and VideoGrams) and Video Visitation sessions. Any information obtained through email messages, VideoGrams, and/or Video Visitation is subject to be used for intelligence purposes.

  • Who will inmates be allowed to communicate with?

    The inmate cannot initiate communication. For email messages and attachments (including pictures and VideoGrams), the friend/family must have the inmate’s DC # to add to the account and establish correspondence. Once this occurs the inmate will see the customer on their contact list. For Video Visitation, the friend/family must be on the inmate’s approved visitation list. Video Visitation sessions can only be scheduled by friends/family, not the inmate.  

  • What protections are in place for victims and victim families?

    The Department is committed to ensuring protection for victims and their families. Inmates will not be able to initiate communication. For email messages and attachments (including pictures and VideoGrams), the friend/family must have the inmate’s DC # to add to the account and establish correspondence. Once this occurs the inmate will see the friend/family on their contact list. For Video Visitation, the friend/family must be on the inmate’s approved visitation list. Video Visitation sessions can only be scheduled by friends/family, not the inmate.  

  • What is Khan Academy Lite?

    Khan Academy is an organization that promotes learning by providing instructional videos. These videos include content on a variety of topics including “How To” videos, employability skills, and GED preparation. To learn more visit https://learningequality.org/ka-lite/.

  • Will inmates be given access to the same types of movies and books as the public?

    All selections will be appropriate for viewing within a corrections environment, meaning no titles will be offered that include unacceptable levels of violence, sexual situations, or other objectionable content.

  • What other states have implemented these programs?

    Georgia, Louisiana, Ohio, Idaho, Minnesota, New Jersey, North Dakota, Vermont, Virginia and Washington have implemented JPay, Inc., tablets in all or most of their facilities. The Federal Bureau of Prisons and other states such as, Arkansas, Pennsylvania, and Missouri offer services like email and video visitation to inmates using tablet devices or kiosks.

  • What are the benefits to the state and the inmates?

    Staying Connected with Family

    Research shows that maintaining familial and pro-social relationships while incarcerated significantly reduces the likelihood of recidivating. While in-person visitation is the most ideal, many families are unable to visit frequently. Offering video visitation is a low-cost tool that allows inmates to have a conversation and actually see family. VideoGrams allow a way for an inmate to be included in significant life events like a child’s birthday party or graduation.

    Preparing Inmates for Re–entry into the Community

    Access to educational and vocational services electronically will expand reentry opportunities and allow for future expansion by FDC programming that focuses on the seven criminogenic domains. Access to job search engines will enable inmates releasing soon to access available job opportunities. Additionally, familiarization with technology will aid in the reintegration into a very technologically advanced world upon release.

    Enhanced Intelligence Capabilities

    Using video visitation and email, FDC will have more access to inmate communications and thus allowing further monitoring of illegal activity.

    Reduction of Contraband

    Using electronic means of communication reduces the potential entry points for contraband into the facilities sent through the mail or brought in by visitors.

    Incentive for Positive Behavior

    Based on the results seen by other states such as Indiana and Ohio, as well as the Department’s results from implementation of MP3/MP4 players, services that occupy an inmate’s time are a powerful incentive for positive behavior and reduce idleness which often results in disciplinary problems.