Multimedia Tablets and Kiosks

The Florida Department of Corrections (FDC) allows inmates and their families to communicate utilizing interactive, stationary kiosks available in general population housing units, as well as tablets. This service is provided for by JPay Inc., a Securus Technologies company, currently in contract with the Department. These services are geared toward enhancing family connections, expanding educational opportunities, and incentivizing positive inmate behavior.

Kiosk services are availible in all major correctional institutions, annexes, work camps, re–entry centers, and Department–operated Community Release Centers throughout the state. Educational content, including JPay’s Learning Management System (LMS) Lantern LMS, and Khan Academy Lite videos, which includes GED prep, are available on the JPay JP5S tablet. For information on the tablet program, visit: https://www.jpay.com/pmusic.aspx.

Additional services include:

Kiosk Services Tablet Options
Secure Mail, including sending and viewing received pictures and VideoGrams (30-second videos) Educational Content (including JPay’s Learning Management System (LMS) Lantern LMS and Khan Academy Lite videos)
Video Visitation Movies (available for rental)
Electronic Greeting Cards eBooks and Audio Books
Ability to view available job opportunities Games
  Secure Email, including viewing received pictures and VideoGrams (30-second videos)
  News
  Music
  AM/FM radio

Video Visitation

Video visitation is offered at the cost of $2.95 per 15-minute session, making it a very affordable option for inmates who want more access to their families. Note: video visitation will be monitored for compliance with applicable rules.

Secure Mail

Secure Mail is available to inmates at a cost of $0.39/stamp, with one stamp purchasing one email. The cost of Secure Mail covers the cost of the infrastructure to support it and monitoring of the messages for safety and security purposes

FAQ - Inmate Kiosk/Tablets

  • How much did the FDC pay for the multimedia kiosks and tablets?

    The contract comes at NO COST to the state.

  • How do I contact JPay with a customer service question?

    Please visit Jpay.com or call 1-800-574-5729

  • How does an inmate get support from JPay?

    Inmates can submit helpdesk support tickets to JPay electronically using the Communication Center on their tablet or kiosk. Inmates may have one ticket open at a time.

  • How will the Department ensure these programs aren't used for illegal activity or for viewing inappropriate material?

    The tablets have no camera or internet access capability and run on a secure connection provided by JPay, Inc. Media content has specific parameters for inclusion and is monitored to ensure that it is appropriate for an inmate audience. Any media content deemed inappropriate will be removed from the media catalog.  Video visitation, VideoGrams, pictures, and secure mail (email) messages will be monitored to ensure that the content meets the Department’s defined parameters for acceptable content.

  • Who will monitor these services?

    JPay, Inc. is responsible for monitoring email messages and attachments (including pictures and VideoGrams) and Video Visitation sessions and for notifying FDC of any inappropriate content.  FDC will have the ability to review any email messages and attachments (including pictures and VideoGrams) and Video Visitation sessions. Any information obtained through email messages, VideoGrams, and/or Video Visitation is subject to be used for intelligence purposes.

  • Who will inmates be allowed to communicate with?

    The inmate cannot initiate communication. For email messages and attachments (including pictures and VideoGrams), the friend/family must have the inmate’s DC # to add to the account and establish correspondence. Once this occurs the inmate will see the customer on their contact list and can then initiate communication to that customer. The customer can choose to break that established correspondence at any time to prevent an inmate from contacting them further. For Video Visitation, the friend/family must be on the inmate’s approved visitation list. Video Visitation sessions can only be scheduled by friends/family, not the inmate.  

  • What protections are in place for victims and victim families?

    The Department is committed to ensuring protection for victims and their families. Inmates will not be able to initiate communication. For email messages and attachments (including pictures and VideoGrams), the friend/family must have the inmate’s DC # to add the account and establish correspondence. Once this occurs the inmate will see the friend/family on their contact list. For Video Visitation, the friend/family must be on the inmate’s approved visitation list. Video Visitation sessions can only be scheduled by friends/family, not the inmate.  

  • What is Khan Academy Lite?

    Khan Academy is an organization that promotes learning by providing instructional videos. These videos include content on a variety of topics including “How To” videos, employability skills, and GED preparation. To learn more visit https://learningequality.org/ka-lite/.

  • Will inmates be given access to the same types of movies and books as the public?

    All selections will be appropriate for viewing within a corrections environment, meaning all content will be rated PG-13 or below or generally meet the standards to be rated PG-13 or below. Books will meet the same criteria as physical books sent in to inmates. Music rated as “Explicit” will not be included in the JPay Media Store.

  • What are the benefits to the state and the inmates?

    Staying Connected with Family

    Research shows that maintaining familial and pro-social relationships while incarcerated significantly reduces the likelihood of recidivating. While in-person visitation is the most ideal, many families are unable to visit frequently. Offering video visitation is a low-cost tool that allows inmates to have a conversation and actually see family. VideoGrams allow a way for an inmate to be included in significant life events like a child’s birthday party or graduation.

    Preparing Inmates for Re–entry into the Community

    Access to educational and vocational services electronically will expand reentry opportunities and allow for future expansion by FDC programming that focuses on the seven criminogenic domains. Access to job search engines will enable inmates releasing soon to access available job opportunities. Additionally, familiarization with technology will aid in the reintegration into a very technologically advanced world upon release.

    Enhanced Intelligence Capabilities

    Using video visitation and email, FDC will have more access to inmate communications, thus allowing enhanced monitoring for illegal activity.

    Reduction of Contraband

    Using electronic means of communication reduces the potential entry points for contraband into the facilities sent through the mail or brought in by visitors.

    Incentive for Positive Behavior

    Based on the results seen by other states such as Indiana and Ohio, as well as the Department’s results from implementation of MP3/MP4 digital music players, services that occupy an inmate’s time are a powerful incentive for positive behavior and reduce idleness which often results in disciplinary problems.